The Rain Masters is a website about water damage in New York: what causes it, what restoration work involves, and what to expect while it is going on.
It is not a restoration company. We do not carry out restoration work, quote for it, send anyone to a property, or pass a visitor’s details to a company that does.
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The form below is for corrections, questions about an article, and subjects you think the site should cover. Messages are stored on this site and read by its editors; nothing is emailed, and your details are not shared or passed to anyone. It does not reach a restoration company, and there is no phone number because the site does not take calls or send anyone out.
If water is coming in right now
This is general information about a water loss rather than advice about your property. If anyone is in danger, call 911 first.
- Stop the water if you can do it safely. That means the main shut-off for the building, or the isolating valve for whichever fixture or appliance is leaking.
- Stay out of standing water near outlets, cords or anything else live. Cut the power to the affected circuits only if the breaker panel is dry and you can reach it without standing in water.
- Tell your insurer before the work starts. Homeowners policies generally require prompt notice of a loss and reasonable steps to limit further damage, and the claims number is on the policy documents and the insurer’s website.
- Photograph and film everything before you move it or throw it away: the water line on walls and furniture, each damaged room as a whole, and the make, model and serial number of anything that has to be replaced.
- Start the drying quickly. Mold growth after a water loss is usually described in terms of a day or two rather than weeks, which is why restoration normally begins long before a claim is settled.
What is on this site
Six city pages carry most of it, one for each place the site covers:
Other pieces, including how to prepare for a hurricane and which water damage repairs fall to a landlord rather than a tenant, are on the blog.